FAQ
Frequently Asked Questions
Where do you ship?
Australia and New Zealand. Most orders arrive within 5-10 business days. Free shipping on every order. We don't ship to the US or UK right now.
Who are these products designed for?
Two main groups: older adults who want to keep doing everyday things on their own terms, and the adult children and family members buying on their behalf. Every product we sell is designed to be useful without looking like medical equipment.
Are these products safe for someone with limited dexterity?
That's the whole point. Every product on Everwell is either specifically designed for people with arthritis, low vision, or reduced grip strength, or thoroughly tested against those use cases. Each product page lists the specific accessibility features.
What if it doesn't suit?
Send it back within 30 days for a full refund. We'll email you a return label. No restocking fee, no questions, no drama.
How long is the warranty?
Every Everwell product comes with a 12-month warranty against manufacturing defects. If something goes wrong, email us and we'll sort it out — typically with a replacement, not a return.
Do you offer Afterpay?
Yes. Afterpay is available at checkout on every order over $40.
Is this dropshipping?
Yes, but with a difference. We source each product directly from the maker (no AliExpress resellers) so we can verify quality and price it fairly. The trade-off is that we don't hold our own inventory — your product ships from the closest warehouse to you.
How do I contact you?
Email hello@everwell.website. A real person will reply, usually within a business day.
Do you do gift wrapping?
Not yet. We're working on it for the holiday season. For now, every order ships in plain protective packaging — no Stashly-style branded boxes.